Coxygen is a 24/7 Cardano Live Technical Support Service on Cardano Smart Contract development languages like
Haskell, Aiken, Marlowe, helios, Lucid, Mesh and others.

Terms:

CSCD – refers to Cardano Smart Contract Development. It is web3 on EUTXO blockchain model.

TSSH – are Technical Support Service Helpers on Cardano Smart Contract development languages.
TSSR – are those in need of immediate technical help on Smart Contract development languages. They are Technical Support Service Receivers.
TLSS – are 30 minutes live support sessions solving a small proble using audio/video sessions.

Prerequisites:
a. Ensure you have a stable internet connection:
i. For video/audio calls and screen sharing, use a 4G or 5G internet connection.
ii. For chat calls, a 3G internet connection is sufficient.
b. Helpers/assistants/TSSHs should be proficient in Cardano Smart Contract languages they support.
c. Help receivers should have a clearly defined problem ready to avoid wasting time.
d. Helpers/TSSHs must be registered Support Agents at Coxygen call center:
i. Send a registration request email to admin@coxygen.co.
ii. Undergo a 1-on-1 support session to determine subscription level, smart contract language proficiency, timezone, availability, incentives, and Coxygen call center platform training.

Setting Up Devices:
a. Help receivers (TSSRs) should:
i. Use a device (tablet/laptop/notebook/computer) with Chrome installed.
ii. Ensure Chrome version is >= 122.
iii. Configure Chrome settings to allow video, calls, and pop-up tabs:

• Go to Chrome settings and ensure pop-ups are allowed.
• When calling, read and respond appropriately to pop-up messages on the web app.

Accessing Support:
a. Help receivers (TSSRs) need to visit the correct support call link: https://coxygen.co/live.
b. Helpers (TSSHs) must access the call center dashboard link: https://chat.coxygen.co.
i. Log in.
ii. Select the “anonymous” section.
iii. Ensure availability by being online and waiting for anonymous calls.

During Support Sessions:
a. Helpers/Agents should:
i. Accept incoming calls promptly.
ii. End calls after resolving the issue and return to waiting for calls.

Ending Calls:
a. Help receivers (TSSRs) should end calls when their issues are resolved.